Khatrina Swarup, RN, MSN, MBA
Nurse. Operator. Founder. I design the workflows, patient education, and technology your team will actually use.
I've led ACO care management, a community COVID response, and EHR transitions.
The plan usually exists. What breaks is everything in between: the handoff, the follow-through, the space where nobody's name is on it. Programs stall, staff lose trust, and leaders absorb the risk. I work there, from inside the problem.
Whatever stands between a good plan and a working program.
65+ patient education modules on asthma, heart health, parenting, and prenatal care, designed around clinical quality measures.
Written so patients can follow them without a clinical background.
The presentation and supporting materials, built for a public audience.
Built the budget and the story around community leverage, including volunteer labor. It was awarded.
Care programs, workflows, patient education, AI integration, grants, and presentations. Project, retainer, or fractional.
Four steps, in order.
Define the care goal and what supports it.
Build workflows, roles, and training your staff will use.
Add technology where it helps, once the workflow is clear.
Adjust to how staff and patients actually respond.
Work that moves the numbers that matter to patients.
increase in patient engagement for a care management team after an outreach redesign.
referral completion after a workflow redesign. That's 30 more completed referrals out of every 100.
reduction in ER visits through care coordination and proactive engagement.
in savings from an initiative I co-led with physicians and IT, as the only nurse at the table.
I got tired of watching good programs stall, so I started building them.
I became a registered nurse in 2013 and have worked inside healthcare systems as a clinician and operational leader ever since, including as a director of care management. I've led an ACO care management program, a community COVID response, and EHR transitions.
The pattern was consistent. Programs stalled at the handoff: a workflow nobody owned, a tool nobody asked for, a step that depended on one person remembering.
When I moved a home health agency from paper to electronic documentation, we reached 100% staff adoption in two months, because the workflow fit how those nurses already worked.
I start with the people doing the work, since they know where it breaks.
Work with meAlso building.
The visit creates the plan. OncoNexus helps the clinic carry it through.
One provider-approved plan from each cancer visit for the clinic team, with clear next steps for the patient. Co-founded with a practicing oncologist. Building toward our first beta partners.
Visit onconexus.ai (opens in a new tab)A community food forest in Sierra Vista, Arizona.
A 501(c)(3) proving that water, food, and environment work together. Founder Carol Manetta spent over 20 years developing the Trio model. Next: a training app so any community can replicate it.
Visit reapgoodness.org (opens in a new tab)Tell me what you're working on, and we'll see if it's a fit.
Work with me